LINE MANAGER
For our client, which occupies a leading position among the manufacturers and suppliers of information systems for the banking and retail sectors, we are looking for:
Responsibilities:
- Leadership of up to 5 teams (each team led by a team leader) with focus on Strategic Delivery Centre Cross functions in area of service support in fields of information security, risk and business continuity management, continual service improvement, business operations management (finance and controlling, back office),
- People management – solving interpersonal topics, discipline, motivation of the employees, approving attendance and evaluation, planning of training and education activities. Responsibility for salary evaluation and bonuses.
- Responsibility for hiring process in dependence on HQ requests (staffing internal and external employees). Cooperation with HR on definition of job descriptions and conditions.
- Delivery of services/solutions to clients in agreed quality and quantity structure according agreed contracts
- Establishment and nurturement of relationships with clients and other stakeholders in order to sustain effective communication
- Motivation and development of people in subordinate teams to ensure delivery of better quality and fulfill expectation of employees
- Continuous improvement of processes and products/services in entrusted area, proposing improvements in related areas and implementation of corporate improvements programs.
- Planning, adjustment and control of financial and other business plans to be able to effectively manage business of entrusted department
- Development and implementation of mid-term tactics for new business pipe-in, manage pipe-in on project basis and sign-off take over with process owners.
- Operational management of critical situations and solving business-as-usual escalations to provide seamless operation and effective service to clients.
Qualification requirements:
- University degree, specialization in IT/Economics/Business administration
- 3 years of experience within ICT field (IT background advantage)
- 2+ years of experience in junior management
- Experience and skillset in people management
- Financial and commercial managerial skills
- English language skills (written and spoken) required – level B2 – Independent user
- German language skills is an advantage
